FAQS

FAQS

frequently asked questions

General

No, we serve everyone whether you’re an individual or a business.

Yes! Everything we sell is 100% authentic and quality tested.

Yes, we offer preparation services for Amazon. We can help you get your products ready for Amazon FBA (Fulfillment by Amazon). Our services include product labeling, poly bagging, bubble wrapping, and creating sets of 2 or more units. If you have any specific requests or requirements, please don’t hesitate to reach out to us. We’re here to assist you!

  • We do not send invoices before receiving payment for ungating purposes. Instead, a sales receipt will be sent prior to payment, and a paid invoice will be provided after payment.
  • We do not offer a “letter of authorization” from brands.
  • While we sell products, we are not responsible for the ungating process on Amazon.
  • Our provided invoices have been validated for Amazon ungating based on our experience.
  • Amazon takes various factors into consideration for ungating, such as seller performance history and account health.
  • Aura Distributors is not involved in Amazon’s ungating system.
  • If you wish to purchase a product, we can provide an invoice after payment. If your request is not approved, we may need to offer the product to another buyer.
  • A restocking fee of 3% applies.
  • Once your product is sold to another buyer, we will issue a credit memo for your order.
  • If you require product pictures, we can provide them after the invoice is paid in full and the goods are ready to ship. Please note that a $5 fee may apply for photo services.
  • Based on our experience, our buyers have not encountered issues with ungating in the topical, beauty, and health categories when using invoices issued by Aura Distributors. Please ensure that the information provided matches your Amazon account details.

While we are able to provide invoices, it’s important to note that our best-selling and fast-moving products are primarily sold on our website and through email broadcasts. These channels have been highly effective for us in reaching our customers.



Placing an Order

  • Upon receiving your order, we kindly request that you wait for the Sales Receipt to be issued before proceeding. Please take into consideration the lead time when placing your order.
  • The lead time begins once the order is paid. If you prefer us to handle the shipping, we will provide a separate invoice for shipping costs using our UPS account.
  • Once we receive your shipping labels, your order will be shipped out within 2 business days.

Please note that the Minimum Order Quantity (MOQ) for each offer may vary. It is important to carefully check the offer title and details to understand the specific MOQ requirements.
For instance, if an offer states a MOQ of 1,000 units, you will need to be able to purchase a minimum of 1,000 units to proceed with that offer.

Kindly note that every offer sent via email includes the Minimum Order Quantity (MOQ) specified. It is important to ensure that your order meets the exact MOQ mentioned, as we are unable to process requests for quantities below the specified MOQ.

The leading time for orders may vary depending on the specific offer. Please refer to the offer details for the accurate leading time.
For example, if the leading time is stated as 3 weeks, it means that your order should be ready for shipping approximately 3 weeks after receiving full payment.
Please note that the leading time provided is an estimate and may be subject to variation.

We are pleased to accept the following payment methods for your convenience. Please note that only one payment type can be accepted per order:

  • Zelle
  • Direct bank deposit (ACH, T/T, Wire transfer)

We regret to inform you that we are unable to accept the following payment methods:

  • Cheques
  • Cash
  • Cash on delivery (COD)
  • Credit Cards
  • For customers outside of the United States and from U.S. states other than California, no sales tax will be applied to your order, except when shipping to California.
  • If your shipping address is in California, state sales tax will be added to your order. To be eligible for tax exemption, please submit your California Resale Certificate Form and email us a copy of your seller’s permit at info@auradistributors.com. If the necessary information is not provided, state sales tax will be applicable when placing your order.

All our products are sold as fresh and new. For items in stock, we can check the warehouse for batch codes upon request.

  • To ensure transparency and prevent any confusion, we would like to clarify our pricing policy.
  • The price stated on your invoice is fixed and will remain unchanged after your purchase. You can rely on this amount as the final cost of the items you have selected.
  • However, we want to highlight that prices for future purchases may be subject to change without prior notice. Factors such as market conditions and product availability may require us to adjust prices accordingly.
  • Please note that we cannot take responsibility for price fluctuations within Amazon or any other marketplaces. We do not have the ability to influence prices on the market or request price adjustments from other sellers on marketplaces.
  • We highly recommend checking prices before making new purchases to ensure you have the most up-to-date information. Aura Distributors make every effort to avoid price increases, but unforeseen circumstances may necessitate adjustments.
  • In the event of any errors, we reserve the right to correct them, decline, or cancel any order or part thereof. Rest assured, we will notify you in advance of any changes

Shipping

Absolutely! When placing an order, you can select the “I’ll provide my shipping label” option during checkout. Once your items are prepared for shipping, we will send you an email containing the necessary shipment details, including box weights and dimensions. This will allow you to generate your shipping labels and send them to us for processing.

  • Absolutely! We provide the option for local pick-ups, but it is available by appointment only. If you would like to pick up your goods, please let us know.
  • Once your order is packed and ready, we will provide you with a link to schedule an appointment for picking up your order. This will ensure a smooth and convenient process for you to collect your items.

Please note that we do not provide free shipping, and the cost of shipping is not included in the price of the items. You have the option to select our shipping services through UPS, FedEx, or USPS. Alternatively, you can choose to provide your own shipping labels for us to use when shipping your goods.

Certainly, we can ship your order to your desired destination. However, it is important to note that you will need to provide your own shipping labels and make arrangements for a carrier pick-up of your choice. Please keep in mind our business hours when scheduling the pick-up. Please be aware that we are unable to provide assistance with your local customs procedures and regulations. It will be your responsibility to ensure compliance with the applicable customs requirements in your country.

Order Inquiries

Aura Distributors reserves the right to deny the reselling of a product for any reason. However, we are dedicated to assisting our customers in maximizing the value of their purchases, even when they no longer require them. In exceptional cases, we may consider accepting a request to resell a product, provided that the request is made prior to the shipment of the order from our warehouse. 

  • The reselling price for the product must be coordinated and approved by Aura Distributors in collaboration with the customer. 
  • We will make every effort to promptly resell the product by employing various marketing strategies to reach our customer base. Upon successful resale of the product, the customer’s account will be credited, and no refund will be issued. 
  • Please note that a 7% service charge will be applied for reselling services. It is important to acknowledge that Aura Distributors cannot assume any responsibility for the outcome of the reselling process. 
  • We are unable to provide a specific timeframe for the resale of the product. Rest assured, we will notify the customer once the product has been resold. 
  • Aura Distributors retains the right to terminate the reselling process at any time, without prior notice, for any reason.

Due to limited warehouse capacity, we regret to inform you that we are unable to store goods at our location. It is important that you arrange for the pickup of your order within a period of 3 months. Our Warehouse team will provide you with the necessary packaging details for the pickup process. Please be aware that if your goods remain stored in our warehouse for more than 3 months, we reserve the right to dispose of them at our discretion.

While refunds are not generally provided, there are certain circumstances in which we may issue a refund to our customers. These circumstances include:

  • Damaged product: If the product(s) received by the customer are damaged, not as a result of transit, we can issue a refund.
  • Faulty product: If a product sent to the customer is faulty, such as being different from what was ordered in terms of size, shade, or type, we can issue a refund.
  • Supply chain issues: If the product(s) were canceled by the supplier or there are supply chain issues, a refund may be issued.
  • Accepted return request: If we have accepted the customer’s request to return the product, a refund can be processed.
  • To initiate the refund, we will request the customer to provide their banking details for processing.
  • By default, we aim to process the refund within 7 business days from the time the customer provides their banking details.
  • Please note that the refund will be processed through the ACH payment method.

We would like to inform you that we are unable to accept returns in cases where your Amazon listings have been shot down, or if your account has been restricted in any other marketplaces.

Additionally, we regret to inform you that we cannot accept returns from any Amazon warehouse. Once an order is shipped to an Amazon warehouse, it becomes non-returnable to Aura Distributors. This policy applies to various situations, including but not limited to product damage during shipping, returns, or any issues arising from Amazon’s selling policies. Our main focus is to provide you with high-quality products directly from our platform.

  • Please note that no goods should be returned without obtaining our consent beforehand.
  • It is essential to check the contents of your order immediately upon arrival. If you receive a faulty or incorrect product, please contact us directly within 24 hours of delivery.
  • For any damages that occur during transit, please make a claim with the carrier and ensure it is noted on the freight bills.
  • Please be aware that Aura Distributors is not responsible for any damages or destroyed shipments caused by the carrier or third-party warehouses, including Amazon’s FBA centers and forwarders.
  • To be eligible for a return, the products must be unused, in their original packaging, and in the same quantity and condition as received. A valid invoice issued by Aura Distributors is required for the return process.
  • Upon receiving and inspecting your return, we will notify you via email regarding the approval or rejection of your refund request.
  • If approved, your refund will be processed, or alternatively, the amount may be credited towards your next order(s) with Aura Distributors.
  • Please note that return shipping costs are the customer’s responsibility, and these costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.
  • While refunds are not generally provided, we may consider issuing a refund at our discretion if any product(s) are found to be faulty.
  • Paid amounts will only be refunded in the event of order decline or cancellation by Aura Distributors, or if goods and/or services are returned according to our Return Policy, at our discretion.
  • We conduct thorough checks on our shipments to ensure accuracy.
  • It is important to check the contents of your order immediately upon arrival. Any claims for shortages must be made within 24 hours of delivery. Please contact us directly to report any shortages.
  • In accordance with your legal rights, we may offer a refund if deemed appropriate.
  • Please note that Aura Distributors is not responsible for any shortages caused by the carrier.
  • Similarly, Aura Distributors is not responsible for any shortages caused by third-party warehouses, including Amazon’s FBA centers, and forwarders.

About us

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